Frequently Asked Questions

Lace Lab Sizing Chart*

 *Sizing varies from shoe to shoe. Please use this chart as a rough estimate. For best results, please measure the length of your original laces. If you are between two sizes using our chart, we recommend choosing the shorter length for most applications. 

Please note that our laces can sometimes have a 1"-2" variance in length due to the slight elastic properties in the materials used. This is more commonly seen in longer lace lengths (54"+) but may also be present in other lengths. 

Shipping times are found below & do not include an additional Processing Time of 1-3 Business Days:

• Standard: estimated 3-10 Business Days. No tracking.*
• Ground: estimated 3-7 Business Days. Includes tracking.
• Priority: estimated 1-3 Business Days. Includes tracking.
• FedEx 2-Day: 2 Business Days (Guaranteed)

Orders placed after 12pm PST will begin processing the following business day. FedEx delivers Monday-Friday only and cannot deliver to APO, FPO, DPO, or PO boxes.

*Standard shipping does not include tracking. However, you will still receive the package directly into your mailbox with the rest of your regular mail. Transit time varies depending on your distance from Southern California. If the package does not arrive within 10 business days, please contact us via live chat, phone, or email. 

Yes we do! We happily provide shipping to most countries outside of the United States. Transit time will vary depending on shipping method chosen. Feel free to use the shipping calculator located in your shopping cart to get a free shipping estimate.

Additional Custom's charges may apply when receiving your order. All Custom's/Duties charges are to be paid by the buyer. Orders that are denied due to refusal to pay these fees will receive a refund less shipping charges paid. 

See our International Shipping FAQ for more info.

Yes we do! We offer free standard shipping on all Continental U.S. orders over $20.

Cart total must be at least $20.00 AFTER discounts, excluding taxes & shipping. 

Lace Lab provides you a tracking number and link when your order is being fulfilled which typically happens within 24 hours after you place your order (for orders placed over the weekend or during holidays it may take a bit longer). You can track the status of your order through this tracking number and link where updates are posted as your parcel is in transit and delivered to you.

The cost for shipping your order depends on your address, and the service level you choose for shipping (Express, Standard). Our commitment to you is that we are 100% transparent with the shipping cost. We keep the shipping cost as low as possible and through our logistics partner select the best and most reliable carriers available to ensure your order arrives on time.

Please note that if your package is refused or undeliverable for any reason, a refund will be given minus any Shipping Costs/Duties/Taxes/Customs fees (if applicable). Please allow up to 30 days to receive a refund.

Duties, taxes (tariffs) and fees are assessed by your local government as a source of revenue for ecommerce purchases. They are similar to taxes you pay upon purchasing a product in a local store within your own country. We fully guaranteed the duties, taxes and import fees presented at checkout for certain shipping options. If these fees are not listed in the shipping option chosen, then you are likely to be required to pay the fees upon receipt of your package.

If you pay duties and taxes at checkout your order will be expedited at customs and you will not be charged any additional fees upon delivery.

Please note that our Commercial Invoices will display the full retail value of all products and will not account for any discounts/promotions used.

Lace Lab offers both Express and Standard shipping, and at checkout you can choose which one you prefer.

The delivery time varies depending on the carrier, the service level and your address. Generally speaking, it takes between 1-5 business days for Express shipments to arrive. And Standard shipments usually take between 6 to 14 business days. Note, these time ranges do not include any delivery delays due to customs clearance.

All landed costs (duties, taxes and fees)  are collected on imports by your country’s customs authorities. The order value, shipping charges, types of commodities and their value, country of manufacture and trade agreements dictate the import duties, taxes and fees levied by your country. The duties and taxes are mandatory and must be paid either at checkout or upon delivery of your order; depending on the shipping option chosen.

Please note that our Commercial Invoices will display the full retail value of all products and will not account for any discounts/promotions used.

Generally speaking, you pay duties and taxes at checkout when you place your order. This way you not only see the total cost upfront before placing the order, but you also won’t have to pay again when the parcel is delivered to you. In a few instances, we may ask you to pay duties and taxes upon delivery.

Please note that our Commercial Invoices will display the full retail value of all products and will not account for any discounts/promotions used.

First, we want to let you know that most shipments make it through customs without any delays. That said, from time to time customs authorities review a shipment and may ask for additional information before the customs authorities clear the shipment for final delivery. If we need additional information from you to get your shipment cleared by customs, we will reach out to you. Reviews by customs authorities can take as little as a few hours, but occasionally it can take days or even weeks especially if duties and taxes were not paid upfront.

If you are not completely satisfied with your Lace Lab purchase, for any reason, you are welcome to return the product(s) within 30 days of receipt for a full refund. *Some restrictions apply.

*Luxury Leather Laces & laces with pre-installed metal lace tips are non-returnable. Shipping costs are non-refundable. 

A return shipping label will be provided on valid U.S. orders over $20. 

Click here to access our Online Returns Page. 

Each order comes with two shoelaces (1 quantity = 1 pair of shoelaces). 

Yes these are the authentic real leather laces. Be careful of other companies selling "leather" laces that are really a faux leather. 

An order confirmation with a copy of your drivers license and credit card may be required before processing an order if our fraudulent system detects something out of order. 

This is usually a wrong billing address, a very strange shipping address, or multiple payment attempts with wrong information. 

Order confirmations are to protect you and us against fraud. 

We know this may be an inconvenience and we appreciate you working with us.