I purchased 2 laces. I was told within several days that one of the laces was not available. When asked, Lace Lab agreed to refund the shipping cost on my order. The laces I did receive appeared darker than the example shown on the web site. Lace Lab was responsive to all of my communication. I personally felt this company is expensive, but I felt their customer service was excellent.
great product, speedy shipping, unbeatable price.
Great. Easy to do service with you
Never received my item
Hello Triet, Sorry to hear about the package not making it to you. If you followed the tracking information it was shown that there was a problem with your address. Please note, We have packed your order and shipped it out accurately and accordingly. Unfortunately when it leaves our warehouse we no longer have control over the package. The tracking information is https://tools.usps.com/go/TrackConfirmAction.action?tLabels=9400116901819853071597 I have already handled the order on our end and will resend it to you as soon as possible. Make sure when you have a problem with an order to contact us through our email instead of our reviews. We will make sure to take care of you right away. If you have any more questions feel free to contact us at Info@LaceLab.com thank you. -LaceLab
Lace Lab Sizing Chart*
|Number of Eyelets||Lace Length|
|3 Eyelets||30 Inches|
|4 Eyelets||36 Inches|
|5-6 Eyelets||45 Inches|
|6-7 Eyelets||54 Inches|
|7-8 Eyelets||63 Inches|
*Sizing varies from shoe to shoe. Please use this chart as a rough estimate. For best results, please measure the length of your original laces. If you are between two sizes using our chart, we recommend choosing the shorter length for most applications.