FAQ

How many laces come with each order?
Each order comes with two laces.

How long does shipping take?
Shipping times are found below & do not include an additional Processing Time of 1-2 Business Days:

  • USPS First-Class: 3-7 Business Days (Estimated)
  • USPS Priority: 2-3 Business Days (Estimated)
  • USPS Express: 1-2 Business Days (Guaranteed)
  • USPS First-Class International: 10-35 Days

What are your Business Days?
We operate Monday-Friday.

What size laces should I use for my shoes?
Please refer to our Sizing Chart section for a rough estimate. Measure your laces for the most accurate fitment. 

Do you ship to countries outside of the U.S.?
Yes we do! We happily provide world wide shipping. Shipments overseas can take anywhere from 10-35 days to arrive. Tracking & delivery updates are only available for some countries. Feel free to use the shipping calculator located in your shopping cart to get a free shipping estimate.

Additional Custom's charges may apply when receiving your order. All Custom's/Duties charges are to be paid by the buyer. Orders that are denied due to refusal to pay these fees will receive a refund less shipping charges paid. 

Do you accept returns/exchanges?
Returns/exchanges are accepted on all brand new/unused items (except for Luxury Leather Laces) within 30 days of purchase. Return shipping (both ways) is paid for by the customer. Please e-mail us to receive an RMA form for your return/exchange. Packages sent without an authorized RMA form will be resent to the shipper.