Experience purchasing was great , not one complaint, got quick shipping confirmation with tracking
Good laces and such but the leather ones I had to reattach an anglet and I had to pay postage at the post office to get it. I legit had to pay shipping at the post office. Idk how these mistakes happen especially for the margins you must be making on shoe laces.
Hi there,We apologize for the inconvenience and we ask that you email us at info@lacelab.com with your order number and receipt for the postage paid. We would be more than happy to refund you the difference and provide a replacement for your defective laces. Our post office has approved our postal rates but it can happen at different post offices. We stive to keep our customers happy and hope you can let us make it right for you!
Couldn’t be happier with my laces, the 45” reflective static laces look great in every pair of prestos I own!!
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