Olive Reflective Rope Laces

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5.0 Based on 7 Reviews

5 ★

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2 ★

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01/14/2021

Diane K.

United States

Great product and excellent customer service!

I ran into the unfortunate circumstance of needing to replace my laces after my pup chewed one of them beyond use. My laces were a unique color of lime green and gray that matched my shoes. I found the perfect laces online on LaceLab. I was very pleased with the cost and the good reviews this company had so I gave them a try. Unfortunately, this fell at a difficult time - #1 during the Pandemic and #2 right at the height of Christmas shopping! So I ordered them and low and behold the first package ended up lost in transit. I reached out to LaceLab and received an immediate response back reassuring me that they would take care of the shipping charges and send out a new set of laces to me. I did receive the second set of laces and I am very impressed with the quality and they were exactly as pictured online. I now can wear my Merrells again! I cannot thank this wonderful family business that kept in constant contact with me and went above and beyond to make sure I got my laces. Great customer service, great product!